Welcome to Leafish Support

supportPlease check here if you are experiencing issues with any of our services. Important announcements will be posted here when we are aware of any problems.

This site is hosted independently of leafish.co.uk and our clients' sites so information should always be available to anyone experiencing problems. You can also reach us by e-mail in such circumstances on leafishsupport at gmail.com

Drupal core updates

Submitted by leafish on Mon, 02/03/2009 - 13:02

Drupal 6.10 and 5.16 have been released, fixing a critical security vulnerability on Windows servers (see Security Advisory SA-CORE-2009-004). Please note that as our servers run on Linux-based systems our clients were not affected by this particular vulnerability.

All of our clients' sites have been updated - please contact us if you are having any Drupal-related issues.

Drupal core updates

Submitted by leafish on Thu, 15/01/2009 - 11:51

Drupal 6.9 and 5.15 have been released, fixing several security vulnerabilities (see Security Advisory SA-CORE-2009-001). All of our clients' sites have been updated - please contact us if you are having any Drupal-related issues.

Current outage for some clients

Submitted by leafish on Mon, 12/01/2009 - 17:53

This issue is now resolved and all services should be back up and running.

We are currently experiencing problems with one of our servers which is affecting several of our clients' sites and mail services. We are working on the problem, hopefully the server will be back up very soon and we will have some more information about the problem.

Apologies for any inconvenience caused.

Drupal core updates

Submitted by leafish on Wed, 05/11/2008 - 17:34

Drupal 6.6 and 5.12 have been released, fixing several security vulnerabilities (see Security Advisory SA-2008-067). All of our clients' sites have been updated - please contact us if you are having any Drupal-related issues.

Latency and packet loss

Submitted by leafish on Wed, 05/11/2008 - 11:17

We received notification of some network issues at one of our datacenters today, which may have been causing some clients problems over the last few days. We apologise for any inconvenience this has caused.

Here is the message from the datacenter:

Administration day

Submitted by leafish on Thu, 10/07/2008 - 15:31

A morning of site administration for us today: Drupal 6.3 and 5.8 were released, fixing several security vulnerabilities (see Security Advisory SA-2008-044). All of our clients' sites have been updated - please contact us if you are having any Drupal-related issues.

There has also been some connectivity issues at the UK data centre which houses a small handful of our clients' sites. The problem "was outside the UH [United Hosting] network and actually part of a major routing issue", but has been resolved and our supplier are striving to get some feedback from their peers.

If you are experiencing any issues, please let us know!

Power outages at data centre

Submitted by leafish on Sun, 25/11/2007 - 20:49

Some of our clients may have experienced problems connecting to sites and mail this weekend after power outages at the data-centre which houses one of our servers. We have been notified that, after an exhausting weekend for all engineers involved, the issue has now been fixed. Apologies for any inconvenience this has caused.

Some information from our supplier follows.

Registrar domain name issues

Submitted by leafish on Sun, 18/11/2007 - 01:29

Update

This issue should be resolved, and our domain registrar has issued this message:

123-reg experienced intermittent performance issues on its DNS servers between late afternoon on Friday 16 November through to Sunday 18 November. This meant that some customers have encountered difficulties with their domain names, including the visibility of websites and services such as web and email forwarding during this period.

This problem was caused by a combination of excessive loading on the DNS services and a rare hardware failure. During this time, 123-reg engineers have replaced the hardware and full service is resumed.

If you have been affected by this matter, please be assured that your website, web and email forwarding services will automatically resume after full propagation of up to 48 hours.

We apologise to our customers for the inconvenience that the outage would have caused.


One of our domain registrars is currently having some major issues with their nameservers, which is causing problems with several of our client's domains. The issue is affecting web site traffic and e-mail in some cases.

This is currently out of our control, but we have received word from the registrar that they are aware of the problem and are looking at it "as a matter of urgency".

Apologies for the inconvenience.

leafish-support.co.uk available

Submitted by leafish on Thu, 25/10/2007 - 16:01

leafish-support.co.uk is now available and will contain important announcements for clients hosted with us.